What is hosted telephony?
Sometimes also called cloud-based telephony, or hosted VoIP, in hosted telephony a provider manages and hosts your business telephone system from a private data centre.
Your provider maintains and updates this centre for you, freeing you up to concentrate on your core business. If anything does fail (unlikely), data is sent to another part of the system, eliminating any concerns over downtime.
Security, including disaster security, is also the responsibility of the provider, and again reduces worry – but hire a high-quality, experienced service provider with a strong reputation in the industry.
Investing in this kind of solution means that you cover all your voice communication needs cost-effectively. You’ll also have the kind of solution that would suit a top global business, but without the price tag.
Delivered by the internet
With hosted telephony, the internet is used to deliver communications, and smaller or medium-sized businesses thus have the chance to use technology to which only the biggest brands previously had access.
So there are considerable savings to be made by going down this route.
Other benefits include the simplicity and speed of installation. And while people have been communicating via web-based calls for some years, efficiency and reliability have improved immeasurably.
Indeed, reliability is now the same as for a standard PBX solution, and there’s no need to worry about ongoing maintenance expenses or multiple phone lines.
Additional features available via hosted telephony include options for staff to work as efficiently at home or on the road as they would do in the office.
Equally, you may not even have to pay for your internal phone calls. Other possibilities include assigning one phone number to multiple devices, setting up diverts, call groups and redirects, alongside numerous other options.
Talk to us about hosted telephony solutions for your business.