Call Management Systems
Mitel MiContact Centre
Improving productivity and controlling operational costs are vital to any modern business. With this in mind, the Mitel MiContact telecommunication system could be just what your business needs.
Strengthen customer relationships while protecting the bottom line.
Your inbound contact centre is the gateway to your business. As the first contact for your customers, having the right tools for your call operatives is imperative to help nurture and maintain customer relationships.
At Maximum Networks, we will design and implement a MiContact Centre solution to meet the needs of your customers. Our goal is to provide you with an excellent and efficient customer experience to help you build and maintain and meet your business goals. Located in Birmingham, we cover all areas throughout the UK.
The Mitel MiContact Centre can help your business with the following:
- Give customers choice on how they communicate
- Provide self-service options
- Profile customers for the biggest return
- Give your agents and supervisors the tools for success
- Manage customer expectations
- Put customer information at your finger tips
- Resolve customer queries quickly
- And much more