Mitel MiVoice call recordings

Benefits of the Mitel MiVoice call recording system include:

  • Speech analytics
  • Enhancing call quality
  • Facilitate regulatory compliance
  • Aid with dispute resolution
  • Analysis of call activity
  • And much more

Workforce management and recording management solutions

Workforce management (WFM) helps businesses to optimise productivity, from company-wide level down to individual departments and employees.
With a good WFM solution, you can accurately plan, forecast and schedule your telephony agents to increase operational efficiency. With call recording and quality management tools, you can allow managers, supervisors and employees to access a variety of workforce tools to help monitor, analyse and enhance performance.

Benefits of workforce management and recording management include:

  • Multichannel forecasting and scheduling
  • Call recording
  • Quality management
  • Administrative process automation
  • Risk and compliance management
  • And much more