Cloud-based telephony: should you be moving your phone system over?

Should you be moving your phone system over?

In the world of business telecoms, there’s been a lot of talk of ‘the end of ISDN’ and ‘moving to the cloud’ – but are you confident you know what this means, or why UK companies are increasingly making the switch to web-based solutions? Most organisations still use ISDN and PSTN circuits to communicate by telephone. But, just over two years ago, BT Wholesale announced that, by next year, customers will no longer be able to use these. The expectation is [...]

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What is hosted telephony?

What is hosted telephony?

Sometimes also called cloud-based telephony, or hosted VoIP, in hosted telephony a provider manages and hosts your business telephone system from a private data centre. Your provider maintains and updates this centre for you, freeing you up to concentrate on your core business. If anything does fail (unlikely), data is sent to another part of the system, eliminating any concerns over downtime. Security, including disaster security, is also the responsibility of the provider, and again reduces worry – but hire a [...]

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PBX vs. hosted telephony

PBX vs. hosted telephony

What is a PBX solution? It’s a term that’s used fairly frequently, but are you confident you know exactly what a private branch exchange or PBX telephone system really is? Essentially, it’s a business telephony solution switching calls between members of an organisation on local lines, while letting all users share a certain number of outside telephone lines. The key purpose of a system like this is to save the cost of need a separate line into the phone company’s central [...]

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Sectors most affected by cloud telephony

A new Europe-wide study of more than a thousand company executives has revealed business attitudes to cloud communication adoption, while five sectors that will boom with this telephony have been identified. The survey of eight nations, conducted by Mitel, found that 81% of European companies are adopting cloud telecoms to gain innovative capabilities not available with a traditional system. Meanwhile, a similar number, 84%, cite the cost of cloud migration as a key factor in assessing Return on Investment (ROI). At the [...]

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